TERMS AND CONDITIONS OF USE

CONDITION 1 : IDENTIFICATION OF THE CONSUMER 

Group Planet Fitness

145 avenue Simon Place
13290 Aix en Provence
RCS Aix en Provence 404 673 063 
Tel.: 04 42 91 02 80
Fax : 04 42 91 02 81

CONDITION 2 : APPLICABLE LAWS

The Site is copyrighted as a collective work under the French laws, and is the property of Les Mills France Inc. All materials published on the Site, including product descriptions, images, illustrations and pricing information is the property of PLANET FITNESS France Inc. and is submitted to French laws. You may check with local authorities to view different use of products you intend to purchase. Les Mills France Inc. shall not be responsible for noncompliance of foreign country laws where the product is shipped. Only French courts will have the jurisdiction in case of any lawsuit.

CONDITION 3 : PRODUCT AVAILABILITY

Features, specifications, and prices of products described or depicted on the Website www.planet-fitness.fr are subject to change at any time without notice. Pictures and illustrations are not based on any contract field. PLANET FITNESS Inc. shall not be responsible and therefore cannot be prosecuted in case of errors appearing on the site.

CONDITION 4 : VALIDITY OF OFFERS FOR SALE

Sales of products occur while stocks last. If you attempt to place a product in your shopping cart that is no longer available from our inventory , you will notice that the requested item is not in stock. If your order is processed and inventory is out of stock, a Customer Service Representative will contact you either by email, phone or by post.

CONDITION 5 : PRODUCT PRICES

The website "www.planet-fitness.fr" indicates prices in Euros. Sales tax is notified when ordering selection of different products. Prices and availability of the products and services listed on the Site by Les Mills France Inc. are subject to change without notice. However prices indicated at the time when order is accepted on the Site will be the price stated on invoice.

CONDITION 6 : ORDER

You validate your purchase by clicking on the link "confirm order". By clicking on the previous link, you accept the current purchase process as well as terms and sales conditions presented by PLANET FITNESS France Inc. If you provide a valid e-mail address when you order, you will receive an e-mail confirming purchase as well as the day when your order was shipped. PLANET FITNESS France Inc. implements a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and who are required to keep the information confidential. You can have access to your personal information by contacting our Customer Service Representative.

CONDITION 7 : PAYMENT OPTIONS

By credit card : Your receipt of an electronic invoice signifies our acceptance of your order and constitutes its confirmation. You can print this electronic invoice. Your card is usually charged when you place your order. PLANET FITNESS France Inc. uses the industry standard encryption protocol known as Secure Socket Layer (SSL) to keep your order information secure. Payment of your order must be accepted by our central bank network.

Par PayPal : The payment is made via Paypal.  The website of PLANET FITNESS SARL uses this security system, and has opted to use this process for information coding. Your order passed on the website will only be valid from the moment that the paypal network has given the all clear. 

After receipt of your order we reserve the right at any time to decline your order and stop its shipping if our central bank network declines the payment. Customer will be informed either by email or by phone as soon as possible.

You can download your invoices on our website (see Your Account).

CONDITION 8 : DELIVERY

Available products are usually shipped by COLISSIMO within 48 hours for a delivery to France. For other countries, products are delivered within 2 to 5 days by FedEx, depending on the weight of the parcel and the country selected for delivery. Our shipping services do not work during weekends or French official holidays. If you are away the day when your shipment is delivered, you will be contacted by the transport company to set up another delivery date.

All transport risk is assumed by the buyer who, in case of damage during transit, or missing goods, will détail any problems on the delivery order, and will confirm these détails in a letter sent by recorded postal delivery to the transporter.  The articles ordered are subject to french VAT and the transport costs for all delivery in the French Mainland.

CONDITION 9 : RETURN PROCEDURES

To ensure your complete satisfaction, we offer a simple refund process provided that you return the garment(s) to us in its original condition and packaging, unworn and unwashed, with all labels intact. In the case of defective materials, Les Mills France Inc. should be notified immediately in order to issue a refund or send a replacement item. Refund will be issued based on the original form of payment (credit card or PayPal). Please include the original invoice, purchaser name, address, and phone number inside original packing as well as a note letting us know the reasons why you are returning the product.

Ship the return package to :


Return address :
PLANET FITNESS – Boutique
145 Avenue Pierre Simon Laplace
13290 Aix en Provence
FRANCE

CONDITION 10 : FAULTY GOODS

If you realize the product received is not working properly or has a defect, you should signal this  to us  within 48h of receiving the package.  We will pay for return postage.  For orders made in France, a prepaid envelop will be supplied.  For over seas orders we reimburse with the condition of providing us with a receipt of postage.

CLAUSE 11 : PROFESSIONAL EDUCATION MATERIALS

The manual is given at the training site (TRX, Trigger Point, Stott Pilates) or mailed with the invitation 10 days before the training. The training manual should be printed and brought on the day of the training (specified on the e-mail sent that will contain all the information you need).

CLAUSE 12 : CANCELLATION OF THE TRAINING

The company Planet Fitness has the right to cancel the training 10 days beforehand due to lack of participants. A later date will be proposed. If the proposal is not appropriate, training will be refundedSimilarly, any participant may cancel his participation 10 days before the training and thus request a refund. If you have to cancel your participation later than 10 days before the training date, proof (illness or death of a family member) will be demanded before confirming any refund. Otherwise, no late cancellations will be accepted.

CLAUSE 13 : PRIVACY

The personal data provided by the customer will not be disclosed to any third parties; unless expressly opposed by the customer, the data shall be integrated into the customer file of Planet Fitness group. According to the law 78-17 of January 6, 1978, the customer has a right of access and rectification at any time. To exercise this right, simply contact the "Customer Relations" of the company.


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