OUR FAQ

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Please browse the sections on frequently asked questions.

I cannot register !

You have perhaps already registered. In that case, click here and your identifiers will be emailed to you.

I cannot remember my login id and password

To receive by email your login ID and password, click here. Your Login ID and password will immediately be sent on your email address.

When will I receive my order ?

The delivery of goods to the French mainland will be made within 72 hours (3 working days) after the order has been packaged in our centre for logistics.  Outside of France, the delay will depend on the destination and the weight of the package.  The transport services we use do not work on the week-ends and on bank holidays.  If you are absent, then we will leave a message for you indicating where you can pick up the package (during the next 15 days).

All transport risk is assumed by the buyer who, in case of damage during transit, or missing goods, will détail any problems on the delivery order, and will confirm these details in a letter sent by recorded postal delivery adressed to the carrier.  The articles ordered are subject to french VAT and the transport costs for all delivery in the French Mainland.

How can I follow my shipment ?

When your shipment is being launched you receive an email with your FedEx tracking number to follow up shipment. 

I am not satisfied with my order. Can I make a return ?

To ensure your complete satisfaction, we offer a refund process provided that you return the garment(s) to us in their original condition and packaging, unworn and unwashed, with all labels intact. Please use FedEx or any other company that will insure your return package and send it to :

Return address :

PLANET FITNESS – Boutique
145 Avenue Pierre Simon Laplace
13290 Aix les Milles
FRANCE

Exept for BARONS PAPILLOM shoes

BARONS PAPILLOM chez Endurance Logistique
465 rue Fourny
78530 BUC
FRANCE

The return costs are your responsibility. As soon as your package is received in our offices we will issue a refund. You will therefore be able to re-order on our website.

I have received a defective item ? What should i do ?

You just have to return us the defective item via FedEx or any other company that will insure your return package to :

PLANET FITNESS – Boutique
1 boulevard Charrier
13090 Aix en Provence
FRANCE

Les Mills handles all charges on a replacement process. Keep your return receipt for a refund.

I want to make a gift to a friend

You can send a gift to a friend when filling in the space named "DELIVERY ADDRESS" in your Profile when registering. The order will therefore be shipped to the address indicated with a delivery note with no business value mentioned. This option is only valid for a shipment on the French Territory.

I’ve ordered Marika / Zobha textile and they’re not in the package that I received.

Don’t worry, the Marika / Zobha textile are sent by a different centre for logistics. You will receive these goods in a different package.

How do I collect and use my bonus points ?

To find out everything you need about your Bonus Points, please click here.


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